and in accordance with the Teleperformance BEST QA standard. He will drive continuous improvement within the programs he supports....
Qualifications: Minimum bi-lingual proficiency and above is preferred (English). Language proficiency in English & Malay is mandatory Proven experience as corporate Qualit assurance or TQA Understanding of effective Quality KRAs (Key r...
Overview: Qualifications: Requirements： Proficient in MS Office including Outlook, Word, Power Point and Excel Strong planning, organizational and follow up skills Must be organized with strong interpersonal and trouble-shooting sk...
Overview: Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA) Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related) Conduct training and refreshers...
Overview: The Subject Matter Expert (SME) plays a critical role in ensuring operational excellence within our BPO company. As an SME, you will be the go-to resource for complex queries, providing guidance to team members, and continuously...
Overview: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. * Make recommendations and define strategies that solve critical business pr...
Qualifications: Fluent in English and Japanese Degree in any discipline +2 years experience in Quality & Training function managing the key metric performance + 1 year expereince in handling a team of QAs & string in reprting (Excel & P...
Overview Content moderator jobs continue to be on the rise as the online world never stops needing content moderation. A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and ap...
Overview Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community. As a Content Moderator, you will be instrumental in keeping the global digital community...
Overview Content moderator jobs continue to be on the rise as the online world never stops needing content moderation. A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and ap...