JOB OVERVIEW Tier 2 Video Technical Support (remote) Job Summary: Provide telephone and chat technical support..., and down switches and escalate unresolved issues to Tier 2 - Process parts orders, RMAs, warranty and non-warranty replacement...
As a Customer Support Engineer, you will function as the Tier 2 contact for our customers via inbound email and chat... a minimum of 2 years technical support experience with desktop software applications and web tools You are a digital native...
. If you have great customer service skills and excel at technical support and problem solving, we would like to talk to you about working... Certification: CCNA, SonicWall, or Watchguard. Responsibilities Advanced troubleshooting Tier 2-3 issues and outages Rebuilding...