Job Description: At Verint, we believe customer engagement is the core of every global brand. Our mission is to help..., and sell Verint solutions and maintain effective account relationships within their assigned territory. The AE is responsible...
and intraday analysis. Advanced proficiency with WFM software (e.g., NICE IEX, Verint, Aspect). Strong analytical skills with the...
across technology platforms including: Verint CM Pro, ServiceNow, business intelligence, mobile apps, custom utilities... following technologies: ServiceNow, Contact Centre platforms such as Verint CM Pro, Cloud based services (e.g. Azure), Windows...
/Verint telephony system. Work with leadership team to develop and provide data to inform staff planning and scheduling...
. Actively reviewing CMS and Verint reports/platform for short, medium and long calls to improve efficiency. 3. Contribute...
Contact center experience as an asset Experience with telephony data (Avaya, Genesys) and WFM data (Verint, Aspect) an asset...
. Actively reviewing CMS and Verint reports/platform for short, medium and long calls to improve efficiency. 3. Contribute...
management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect, vms...
de la qualité du travail et des appels (via Verint) selon les standards établis Réaliser des analyses et produire différents...