Responsibilities: Lead a team of WFM Analyst Generate long-range and short-term forecast at interval, daily...
Responsibilities: Lead a team of WFM Analyst Generate long-range and short-term forecast at interval, daily...
. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager... proficient with Microsoft Excel Ability to scrub, dissect and shape data, create customized reports. Good knowledge of any WFM...
. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager... customized reports. Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX etc. Create forecasts...
. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager... customized reports. Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX etc. Create forecasts...
. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager... proficient with Microsoft Excel Ability to scrub, dissect and shape data, create customized reports. Good knowledge of any WFM...