Work Set-Up: Onsite/GY Shift Location: MOA Pasay Responsibilities: 8 years in BPO background 3-4 years WFM... Manager level/role Knowledgeable of erlang/ occ tools Preferably with Insurance campaign background...
a WFM team for 3 to 5 clients, leading and mentoring the team to support Operations Directly manages WFM processes, Client... KPIs, and financial performance in a multi-site, multi-platform environment Serves as a checkpoint and reviewer of WFM...
Job Description Responsible for Workforce Management (WFM) & Service Delivery to internal and external customers.... Manages a WFM team for 3 to 5 clients, effectively leading and mentoring the team to support operations (Ops). Directly...
of contact for all WFM concerns Qualifications: Candidate must possess at least a Bachelors/College Degree 3 years minimum...
Work set-up: Onsite Location:MOA Pasay Role & Responsibilities: Manage the scheduling process of the program.... Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager...
Work set-up: Onsite Location:MOA Pasay Role & Responsibilities: Manage the scheduling process of the program.... Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager...