with WFM Responsibilities: Oversees and has full responsibility over all operational support aspects of the contact center...
with WFM Responsibilities: Oversees and has full responsibility over all operational support aspects of the contact...
directive guidelines for the WFM Schedulers to ensure schedules produced accurately covers demand forecast, while accounting... process. · Develops the program hiring strategy along with WFM Business Partner and Operational Leaders. · Coordinates...
as an Resource Planner/Capacity Planner experience Experience with applications such as CMS Avaya Supervisor/ eWFM /IEX... of stakeholders Good knowledge of WFM concepts Good analytical skills Ability to identify and understand trends and patterns...
with applications such as CMS Avaya Supervisor/ eWFM /IEX Strong knowledge of MS-Excel * Ability to communicate / present... with various levels of stakeholders Good knowledge of WFM concepts Good analytical skills Ability to identify and understand...