to deliver for the customer. Key job responsibilities Key Expectations of the Workforce Analyst include: Provide support.... You will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local...
. Position Overview The Technology Operations and Support Analyst, WFM, will join our Global WFM function to optimize UKG... and effective issue resolution. Experience, Skills & Knowledge 2+ years of relevant experience in Workforce Management (WFM...
Position Overview: The Forecasting Analyst in Workforce Management is responsible for analyzing historical data... and trends to create accurate workforce forecasts. This role ensures that staffing levels align with business needs, optimize...
The Sr. Workforce Scheduler is the primary point of contact on WFM scheduling processes, policies and processes for CS... previous experience in a Workforce Management role as a Scheduler/Scheduling Lead/Scheduling analyst - 5+ Years of experience...
schedulers and part of wider Workforce management (WFM) function. We support Operations team to strategically allocate people.../Scheduling analyst; 5+ Years of experience managing NICE IEX WFM tool PREFERRED QUALIFICATIONS - Knowledge of Lean principles...
shift coverage. On-call duties may be required. Knowledge on any workforce planning tools considered a plus. Genesys Cloud... WFM in particular. Knowledge of live monitoring and call routing tools is a plus. Avaya CMS, Genesys CCpulse or Genesys...