of an SLA and OLA Responsibilities: The First Line Support Engineer is responsible for the capturing of customer requests... telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure...
of an SLA and OLA Responsibilities: The First Line Support Engineer is responsible for the capturing of customer requests... telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure...