Job Description : Lead and drive customer satisfaction via CSAT tagging, quality audit to identify opportunities.../Customer Experience/Quality Auditor/Quality Inpection, preferably in a technology/e-commerce environment Customer service...
between Customer Experience, Recovery, Quality Assurance and other functions Oversee Operational compliances with regard to Buyer... Communications; parcel conditions) and after-delivery experience i.e. Customer Service and Recovery Monitor buyer NPS scores...