and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA...'s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service...
of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service... Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond to queries...
of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service... Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond to queries...
of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service... Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond to queries...
of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service... Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond to queries...
Role & Responsibilities: You will act as a L1 IT Support Analyst / Service Desk Analyst (Call, Chat, Email and Self...-service Portal You will support technical queries through answering calls, (IB and OB), email or Chat...
Service Skills Ability to work independently and with others on completing IT Projects Ability to formulate and implement... Support - Team Lead, you will: Leadership Manage helpdesk support process and direct L1 staff. Manage end-to-end support...
of Service Desk delivery which includes incident and service request management Monitors reports, service delivery metrics... (L1+L2 Team) 5+ years of experience in Customer service 3+ years of experience in installation and troubleshooting...