-oriented Service Desk Specialist - Tier 2 to join our team in Washington, DC. This position supports two different shifts (7... to out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3...
-oriented Service Desk Specialist - Tier 2 to join our team in Washington, DC. This position supports two different shifts (7... to out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3...
-oriented Service Desk Specialist - Cleared Tier 2 to join our team in Washington, DC. This position supports two different... resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier...
. A day in the life (just a few of the things you may do on any given day): Provide Tier I support for requests for service... Help Desk ticketing system (Symantec Service Desk). Communicate information in an effective manner with a clear...
/Technical Support Specialist for a contract in Washington D.C. The Tier II Helpdesk/Technical Support Specialist will work... Escalate tickets to Tier 3 Technicians/Support Groups in the event that an incident or request cannot be resolved at the Tier 2...
/Technical Support Specialist for a contract in Washington D.C. The Tier II Helpdesk/Technical Support Specialist will work... Escalate tickets to Tier 3 Technicians/Support Groups in the event that an incident or request cannot be resolved at the Tier 2...
Desk Specialist II with over 5 years of experience to provide highly technical Tier 2 support for enterprise systems... will also supervise and guide support staff to ensure the highest level of service delivery. Key Responsibilities: Provide Tier 2...
Overview: JOB TITLE: Computer Support Specialist (Tier I Help Desk) – Top Secret Required GOVERNMENT AGENCY: DOJ... the NSD's Infrastructure & Operations as well as Software Development, Engineering, and Service Desk. Responsibilities...
and motivated Help Desk Specialist II for a Full-Time position. Job Summary: The Service Desk Specialist must possess... determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs...
Overview: Highlight Technologies is seeking skilled and dedicated Tier 3 Help Desk technicians to provide technical... applications to be able to resolve issues escalated from Tier 1 and Tier 2. Knowledge of Windows & Mac hardware and software...
. Responsibilities Assist Senior M365 and Atlassian resources by providing Tier 1/2 troubleshooting Work with Senior team members in... O365/SharePoint and Atlassian support and provide guidance and mentorship to Service Desk team. Basic Qualifications...
service level agreements related to Desk Side support Service/Incident requests Work with other technical teams to coordinate...Deskside Support Specialist Address: Washington, DC 20003 12 Months Contract / Full Time Position...
Role : Helpdesk Specialist Client : DC Governement Location : Washington, DC Job Description : Responsibilities...: 1. Responds to and diagnoses problems through discussion with users. 2. Ensures a timely process through which problems...
service level agreements related to Desk Side support Service/Incident requests x. Work with other technical teams...ole : Helpdesk Specialist Client : DC Government Location : Washignton DC (onsite) Job Description: Resolve...
for District viiii. Maintain service level agreements related to Desk Side support Service/Incident requests x. Work...Role : Deskside Support Specialist Client : DC Government Location : Washignton DC (onsite...
TITLE: Helpdesk Specialist Journeyman LOCATION: Washington DC / Onsite MINIMUM EDUCATION: Bachelor’s degree in IT... steps. · Supervises operation of help desk and serves as focal point for customer concerns. · Provides support to end...
certification from DTMO within 2 years. Shall have a minimum of one year of DTS Local Level Service Help Desk experience... Office (DTMO), Tier Three Level Help Desk roles and Travel Assistance Center (TAC), in order to resolve customer issues...
. · Maintain service level agreements related to Desk Side support Service/Incident requests. · Work with other technical teams... and closing out assigned · Service/Incidents requests within the agency's Service Level Agreements. · Adhere to all Enterprise...
service level agreements related to Desk Side support Service/Incident requests · Work with other technical teams... tracks all service requests, incidents and change requests in client ITSM platform. · Provides desktop support both remote...
effective technology for District. · Maintain service level agreements related to Desk Side support Service/Incident requests... and will need to be comfortable with getting around DC. Complete Description: Job Responsibilities: · Service/Incidents...