● 24 Hours Monitor call and text and schedule adherence to support the operations management team. The shared RTA will support during the hours specified in section ● 2 (Scope of Work) and Team Leader can extend support outside of the RTA...
● Monitoring and analyzing the overall quality of the contact center both customer- facing and non-customer facing (processing) to ensure the communication meets quality assurance standards set. ● Document quality issues and performance m...
● Monitoring and analyzing the overall quality of the contact center both customer- facing and non-customer facing (processing) to ensure the communication meets quality assurance standards set ● Document quality issues and performance me...
Service Improvement: Continuously improve overall services and performance of the inbound contact center by identifying service gaps and implementing preventive actions. Team Leadership: Oversee a team consisting of Team Leaders, Trainers,...
● Vendor Database Management: a. Manage Vendor databases, update contact information, interaction history, and other important records. b. Ensure Vendor data remains accurate and up-to-date. ● Tracking Support Tickets: a. Tracking t...
● Conducts needs assessments or instructional analysis to ensure conformity with mission training objectives and develops training plans as needed according to guidelines. ● Responsible for providing brand, soft skills, products, systems,...
● Conducts needs assessments or instructional analysis to ensure conformity with mission training objectives and develops training plans as needed according to guidelines. ● Responsible for providing brand, soft skills, products, systems,...
● Develop and prepare timely and accurate reporting and analysis to all team in the contact center both ad hoc and ongoing reporting ● Combining and analyzing results of operations and performance based on existing reporting and ad hoc an...
The IT and Systems Manager will be primarily responsible for the maintenance and enhancement of our systems and automations, as well as the creation of new automated workflows to optimize operational efficiency. This role also encompasses t...
The IT and Systems Manager will be primarily responsible for the maintenance and enhancement of our systems and automations, as well as the creation of new automated workflows to optimize operational efficiency. This role also encompasses t...
Key responsibilities of the Onboarding Assistant role includes, Assisting onboarding specialists in creating and organizing projects for new clients. Managing the sending and importation of documents related to onboarding processes. Fo...