and scheduling of the company&aposs customer service operations. Reporting to the Workforce Management team, you will be responsible... and adherence to schedules, identifying opportunities for improvement Implement and maintain workforce management tools and systems...
will have strong analytical skills, proficiency in Excel, and prior experience in workforce management. Key Responsibilities: Monitor real... management, shift changes, and break adherence compliance. Support the implementation of workforce management strategies...
Job Title: Workforce Management Real-time Analyst Skills: Data Collection, Management & Analysis Experience: 2 - 4... years Location: Muntinlupa, Philippines We at Coforge are hiring Workforce Management Real-time Analyst with the following...
Position: Workforce Management Analyst / RTA Job Location: Alabang As an experienced Workforce Management Analyst / RTA... opportunities to leverage data and drive business value. Main Responsibilities Creation & management of schedules for different...
Job Overview: The MIS/Report Analyst will be responsible for designing, developing, and maintaining workforce and operational... with HR data and workforce management systems. Knowledge of SQL or database reporting tools is a plus (but not required)....
assigned special projects. Key Requirements: Working knowledge and technical understanding of Workforce Management principles... and calculations (COPC). 3 year call center experience working as a Workforce Analyst or its equivalent. Interface effectively...
Stealth Monitoring is looking for talented individuals like you! Be the next Workforce Management Analyst. Stealth...'s Workforce Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including...
Requirements: Candidate must possess at least a Bachelors/College Degree 1 year minimum experience in Workforce... Management Excellent skills in scheduling and real-time time management a must Detail oriented with ability to deliver project...
Requirements: Candidate must possess at least a Bachelors/College Degree 1 year minimum experience in Workforce... Management Excellent skills in scheduling and real-time time management a must Detail oriented with ability to deliver project...
of Workforce Management Professionals ensures Dexcom has the necessary resources to fulfill our commitment to patients and empower... you successful: Your knowledge of Genesys or other workforce management tools and call management systems. You are proficient in Microsoft Suite...
Requirements: Candidate must possess at least a Bachelors/College Degree 1 year minimum experience in Workforce... Management Excellent skills in scheduling and real-time time management a must Detail oriented with ability to deliver project...
manuals to assist management in operating more efficiently and effectively....
Skills and Experience Strong organizational skills with the ability to manage multiple schedules and prioritize effectively. Proficiency in job scheduling software, Excel, Word, PowerPoint, and Power BI. Strong computer skills and a system-...
What is your mission? Create scheduling in Workforce Management tool Manage changes to scheduling to ensure adequately daily resource... coverage Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage Collect...
(CWMP), Workforce Management Analyst (WMA), and Workforce Management Leader (WML) certifications required. Minimum of 3... planning, forecasting, and execution of workforce management strategies within a call center environment. The ideal candidate...
and should possess the below qualities Certified Workforce Management Professional (CWMP), Workforce Management Analyst (WMA... planning, forecasting, and execution of workforce management strategies within a call center environment. The ideal candidate...
Workforce Analyst Desired Experience Strong background in data analysis, reporting, and forecasting. Proficient... in workforce management software and tools (e.g., NICE, Verint, Excel). Experience with creating and maintaining schedules...
Position Summary / Job Purpose: The Sr Analyst, Workforce Planning interprets, analyzes, rates, and makes... and recommendations to meet HR Operations/Workforce Planning objectives and proposed solutions for review with key management members...
Job Title: Reporting and Analytics Senior Analyst Focus: Tableau Dashboard Building & Metrics Reporting Job Summary...: We are seeking a highly skilled and motivated Senior Analyst to join our team in the HR Reporting and Analytics space. In this role...
and contribute to our success. Job Overview We are seeking a Workforce Productivity Data Analyst to collect, aggregate, and analyze... of Python or R for data analysis and automation Experience with HRIS or workforce management tools Background in operations, HR...